Last updated August  14 , 2026

PRIVACY POLICY

Last updated August  14 , 2026



This Privacy Notice for TracXY ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
  • Download and use our mobile application (TracXY), or any other application of ours that links to this Privacy Notice
  • Use TracXY. This app is a technology platform that enables users to connect with nearby drivers and passengers, view routes, create ride requests, communicate, and arrange transport to events. The app does NOT provide transport services.
  • Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at koketsotestcode@gmail.com.


SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you use our mobile application, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://docs.google.com/forms/d/e/1FAIpQLScbiktMwPJfbzRkwI_XeXQEfo3s8CNMa82K21BORvq7kztYDg/viewform, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Sensitive Information. We do not process sensitive information.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, hardware model, Internet service provider and/or mobile carrier. If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

 In Short:TracXY.

TracXY itself does not directly collect or store users' Internet Protocol (IP) addresses or browser information. However, third-party services used to operate and support TracXY, such as Firebase, Google Play Services, and Google Maps Platform, may process certain technical information as necessary to provide their services and maintain functionality.

The information processed through TracXY includes:
  • Location Data. TracXY collects precise location information when users grant permission, including foreground and, where enabled by the user, background location data. This information is used to provide driver discovery, route visibility, navigation assistance, ride coordination, event transportation features, and other location-based services. Users may disable location sharing through device settings; however, certain features of the Services may become unavailable.
  • Application Activity Data. TracXY processes information related to ride requests, route information, passenger and driver availability status, event transportation arrangements, and other interactions necessary to provide the Services.
  • Messaging Data. Information exchanged through TracXY's communication features may be processed and stored to facilitate communication between users regarding transportation arrangements.
  • Payment and Transaction Data. When payment features are used, TracXY may process transaction references, payment amounts, booking or ride identifiers, payment status, and related records needed to verify and manage transactions. TracXY does not store full card numbers, CVV numbers, banking passwords, or other sensitive payment authentication credentials.
  • Device Information. Limited technical information, such as device type, operating system version, application version, crash diagnostics, and analytics information, may be processed through Firebase and Google Play Services to improve application performance, reliability, security, and user experience.
Third-party services used by TracXY, including Firebase, Google Maps Platform, Google Play Services, and Google Analytics for Firebase, may independently process technical information in accordance with their respective privacy policies. TracXY does not control how these third-party providers process information collected through their services.

Google Maps Platform APIs

 TracXY uses Google Maps Platform APIs to provide mapping, navigation, route visualization, and location-based functionality. Information processed through Google Maps Platform APIs is subject to Google's Privacy Policy. Google may process technical information necessary to provide these services in accordance with its own privacy practices. Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.


2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

  • To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The third parties we may share personal information with are as follows:
  • Functionality and Infrastructure Optimization
Cloud Functions for Firebase
  • Web and Mobile Analytics
    • Payment Processing
    PayFast or another payment service provider may process payment information and transaction data on TracXY's behalf to facilitate and verify payments. TracXY does not store full card numbers, CVV numbers, banking passwords, or other sensitive payment authentication credentials.
Google Analytics for Firebase

We also may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API). Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while Wi-Fi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device ("cache") your location for six (6) months. You may revoke your consent anytime by contacting us at the contact details provided at the end of this document.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

TracXY is a mobile application and does not use browser-based cookies. However, third-party SDKs integrated into TracXY, such as Firebase and Google Play Services, may use device identifiers and similar technologies to support app functionality, analytics, crash reporting, and performance monitoring. These are governed by the respective privacy policies of those third-party providers.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 6 months.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at koketsotestcode@gmail.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Third-party SDK tracking: TracXY uses third-party SDKs (such as Firebase and Google Play Services) that may collect certain technical information to support app functionality. You may manage permissions granted to TracXY through your device settings, including location, notifications, and other app permissions. Adjusting these settings may affect the availability of certain features.

If you have questions or comments about your privacy rights, you may email us at koketsotestcode@gmail.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

TracXY is a mobile application and does not operate a website that supports Do-Not-Track (DNT) browser signals. We do not respond to DNT signals. You may control data collection and tracking through your mobile device settings, including location permissions, notification preferences, and by reviewing the privacy settings offered by third-party services such as Firebase and Google Play Services.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

General enquiries: enquiries@inforegulator.org.za

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at koketsotestcode@gmail.com or contact us by post at:

TracXY
__________

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://docs.google.com/forms/d/e/1FAIpQLScbiktMwPJfbzRkwI_XeXQEfo3s8CNMa82K21BORvq7kztYDg/viewform.

TracXY-SPECIFIC ADDITIONAL DISCLOSURES

Location Sharing Controls
TracXY uses location-sharing features to help connect passengers and drivers.
  • Drivers can view the locations of passengers who choose to share their location through the app.
  • Passengers can view the locations of drivers who choose to share their location through the app.
  • Users may disable location sharing at any time through their device settings or within the app where applicable.
  • Disabling location sharing may limit or prevent the use of certain TracXY features, including ride requests, driver discovery, route visibility, navigation assistance, and event transportation services.

Payment Processing
TracXY may facilitate payments for certain Services, including deposits or other amounts associated with ride or event transportation arrangements. When you make a payment through TracXY, we may process payment-related information such as the transaction reference, payment amount, booking or ride details, payment status, and information necessary to confirm and reconcile the transaction.
TracXY does not store your full card number, CVV, banking password, or other sensitive payment authentication credentials. Payment card, banking, and other payment credentials are handled by the applicable third-party payment provider, such as PayFast, in accordance with that provider's own privacy policy and security practices.
TracXY may receive confirmation from the payment provider that a transaction was initiated, completed, failed, cancelled, or otherwise processed. We use this information to verify payments, update ride or booking status, maintain transaction records, prevent fraud, provide customer support, and comply with applicable legal and accounting requirements.
Payment providers may independently collect and process personal and financial information required to complete a payment. Their processing of your information is governed by their respective privacy policies and terms.

Background Location Collection
TracXY may collect location information while the application is running in the foreground and, where you have granted permission, while the application is running in the background to provide route visibility, driver discovery, navigation, and location-based transport features.
You may withdraw background location permissions at any time through your device settings. However, doing so may affect the functionality of certain Services.

User-Generated Content
TracXY allows users to create, submit, store, and share information through the Services. This may include ride requests, route and destination information, messages, event-related information, and availability status.
Depending on the features used, information you submit may be visible to other users to help facilitate transportation coordination.

Information Visible to Other Users
  • Shared location information.
  • Ride request details.
  • Route information necessary for transport arrangements.
  • Messages exchanged through the platform.
  • Event-related transportation details.

Account Deletion and Data Retention
You may request deletion of your TracXY account and associated personal information by contacting us using the methods provided in this Privacy Notice or by using any account deletion functionality available within the app.
  • We will delete or anonymize your personal information where reasonably possible after a verified deletion request.
  • Certain information may be retained where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, or satisfy legitimate business requirements.
  • Backup copies may persist for a limited period before being permanently deleted.

Google Play Data Safety Disclosures
TracXY's Google Play Data Safety disclosures should accurately reflect the information collected and processed through the application. Depending on the features you use, TracXY may collect and process precise location information, approximate location information, user identifiers, email addresses, messages and communications exchanged through the app, and app activity related to ride requests, route management, and transportation coordination.
We strive to ensure consistency between our Privacy Policy and our Google Play Data Safety disclosures.